eRehabilitator – Digital Membership and Professional Register Platform

Hker 4 Compressed

Challenge

The Croatian Chamber of Educational Rehabilitators manages professional membership, authorisations and statutory registers for educational rehabilitators in Croatia. Its work involves a wide range of administrative processes – from membership applications and professional authorisations to continuing education, professional supervision, membership fees, certificates, and official records.

The existing environment relied on fragmented and largely manual processes, making it difficult to maintain a single authoritative source of member data, efficiently process administrative cases and provide members with modern digital services.

The eRehabilitator project was initiated to establish a central digital platform that would support the Chamber’s public-authority responsibilities, modernise its internal operations and provide members with secure access to services through the Croatian e-Građani ecosystem. The solution also needed to support interoperability with national information infrastructure and provide reliable, traceable, and controlled management of professional records.

Project Goals
  • 01

    Establish Authoritative Professional Registers

    Create a central digital system for maintaining the Chamber’s official Member Register, Register of Authorised Educational Rehabilitators and Register of Independent Educational Rehabilitation Activities.
  • 02

    Digitise Administrative Procedures

    Support complete workflows for submitting, processing and resolving applications related to membership, professional authorisation, independent practice, recognition of foreign professional qualifications and other statutory procedures.
  • 03

    Provide Digital Self-Service through e-Građani

    Enable members and applicants to securely access the platform, submit applications, follow their status, request certificates and review their professional information online.
  • 04

    Automate Membership and Professional Development Management

    Introduce structured management of membership fees, payments, continuing professional development, professional supervision and related obligations.
  • 05

    Enable Secure Interoperability and Traceability

    Connect the platform with national authentication, registers and government infrastructure while maintaining controlled access, auditability, and GDPR-aligned processing of personal data.

Solution

Kodilion designed and developed eRehabilitator as an integrated digital platform combining a self-service portal for members and applicants with a comprehensive internal application for Chamber employees. The project involved not only software development but also detailed mapping, standardisation and digital redesign of the Chamber’s administrative processes.

The member-facing portal, accessible through e-Građani and NIAS authentication, enables users to submit applications for membership and professional authorisation, monitor submitted requests, request official certificates and access their personal professional profile. Depending on their status, members can also review education records, professional supervision information, and financial obligations. The solution includes practical self-service capabilities such as generating payment information and a QR code for membership fee payments.

The administrative application provides Chamber employees with a single workspace for processing applications and maintaining official records. It supports membership and authorisation procedures, independent professional activities, recognition of foreign professional qualifications, professional supervision, certificate issuance, code lists and system configuration. Positively resolved cases can automatically update the relevant official register, keeping administrative workflows and authoritative records synchronised.

A significant part of the solution focuses on membership fee management. Chamber employees can import bank statements, review transactions, associate payments with individual members and maintain an up-to-date overview of financial obligations and payment status. Members can in turn review their own financial position directly through the portal.

The system also supports continuing professional development and professional supervision. Educational activities can be created and managed centrally, participants can be added individually or imported in bulk, and professional development points are assigned directly to member records. This provides the Chamber with a structured and transparent way to monitor professional development requirements over time.

The platform is designed to operate as part of Croatia’s wider digital-government environment. Authentication is based on NIAS/e-Građani, while the solution supports data exchange with government infrastructure and authoritative data sources through integrations and the Government Service Bus. End-to-end scenarios cover the full lifecycle from electronic application submission and data retrieval through case processing, official decisions and delivery of results to the applicant.

Project Deliveries
  • 01

    Integrated Professional Register Platform

    Delivered a central system for managing the Chamber’s Member Register, Register of Authorised Educational Rehabilitators and Register of Independent Educational Rehabilitation Activities, including member profiles, statuses, and historical information.
  • 02

    e-Građani Member Self-Service Portal

    Implemented a secure digital portal through which members and applicants can submit requests, track their status, request certificates and access personal, professional, and financial information.
  • 03

    End-to-End Administrative Case Management

    Digitised the Chamber’s core administrative procedures, covering application intake, processing, decisions, register updates, status management and the supporting history of each case.
  • 04

    Membership Fee and Payment Management

    Implemented bank statement import, transaction processing and member-payment reconciliation, providing the Chamber with a structured overview of membership obligations while giving members direct visibility of their financial status.
  • 05

    Professional Development and Supervision Management

    Provided tools for managing professional training activities, participant lists, professional development points and professional supervision records, including bulk participant import and automated assignment of points.
  • 06

    Government Infrastructure Integration

    Prepared the platform for secure interoperability with national authentication services, authoritative public-sector data sources, government data exchange infrastructure, office management, and electronic delivery services.

Tech & Business

Business:

Professional membership and register management, regulated professions, licensing and authorisation, administrative workflows, continuing professional development, professional supervision, membership fee management, public-sector digital services, and integration with electronic office-management and document processing services.

Technology:

Java 25, Spring Boot 4, React, TypeScript, PostgreSQL, MyBatis, Flyway, REST, SOAP, OpenAPI, S3-compatible object storage, OCI containers, NIAS, eIDAS, e-Ovlaštenja and Government Service Bus (GSB).

Architecture:

A modular business application with an integrated React SPA and a separately deployable public API, designed around secure government identity, authoritative data sources, transactional business workflows and scalable document storage. The solution is deployed within Croatia’s Shared Services Centre (CDU) infrastructure, supporting integration with national digital-government services.

quotemark

“eRehabilitator is more than the digitisation of our existing procedures. It simplifies and accelerates our processes while giving members more direct access to the Chamber’s services. From the beginning, the system was developed through continuous dialogue and a shared understanding of our specific needs. We see our collaboration with the Kodilion team as a true partnership, working together to find solutions to complex professional, administrative and technical challenges.”

- Dr.sc. Ana Skender, Director of Croatian Chamber of Educational Rehabilitators

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